Question 1

What is the ProtectedByFans Guarantee?

Accepted Answer

The ProtectedByFans Guarantee is our proprietary buyer protection program. It ensures your payment is held securely until you confirm satisfaction, products meet our quality standards, and all fulfillment partners are vetted for reliability. This protects you from fraud and ensures you only pay for products that meet our standards.

Question 2

How do I make a purchase?

Accepted Answer

Browse products, select the item you want to buy, and proceed to checkout. Choose your preferred payment method (GCash, PayMaya, bank transfer, etc.), and complete the payment. Your payment is protected until you confirm receipt of your order.

Question 3

How do I become a partner?

Accepted Answer

To become a partner, sign up for an account and complete your profile verification. Once verified, you can list products on our platform. When your products are purchased, fulfill orders promptly and you'll receive payment after the buyer confirms receipt.

Question 4

What payment methods are accepted?

Accepted Answer

We accept various payment methods including GCash, PayMaya, GrabPay, ShopeePay, and direct bank transfers from major Philippine banks. More payment options may be available depending on your location.

Question 5

When is my order considered complete?

Accepted Answer

Your order is complete when you confirm you've received your item in satisfactory condition. If you don't confirm or raise an issue within 7 days after delivery, the order is automatically marked as complete.

Question 6

What happens if there's an issue with my order?

Accepted Answer

If you have an issue with your order, you can report it within the order timeline. Our support team will review your case and work towards a fair resolution. Your payment remains protected until the issue is resolved.

Question 7

How do refunds work?

Accepted Answer

If an issue is resolved in your favor, or if your order is cancelled, you'll receive a refund to your original payment method. Refund processing typically takes 3-7 business days depending on your payment provider.

Question 8

Why do I need to verify my account?

Accepted Answer

Account verification helps us maintain a safe platform by confirming user identities. Verified accounts have access to higher transaction limits and enhanced features. We use secure verification processes to protect your information.

Help Center

Frequently Asked Questions

Legal & Policies

Contact & Company

Help Center

Frequently Asked Questions

Legal & Policies

Contact & Company