Question 1

How do I buy tickets on Fans by Fans?

Accepted Answer

Browse events on the Events page, select the tickets you want, add them to your cart, and check out with GCash, Maya, bank transfer, or other payment methods. All purchases are protected by our escrow system.

Question 2

Is my payment secure?

Accepted Answer

Yes. All payments are held in escrow until the transaction is complete. We use Xendit, a licensed payment processor, to handle all transactions securely.

Question 3

What is escrow protection?

Accepted Answer

Escrow means your payment is held by Fans by Fans until you confirm receipt of your tickets or items. The seller only receives payment after you confirm, protecting both buyers and sellers.

Question 4

How do I get a refund?

Accepted Answer

If your order is cancelled or there's an issue, refunds are processed automatically through the original payment method. You can also request a cancellation before the seller ships.

Question 5

How do I sell on Fans by Fans?

Accepted Answer

Visit the Sell page and complete the partner onboarding process. Once verified, you can list tickets, merchandise, and services for upcoming events.

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Help Guides